Patient Guide

We are committed to your care.

我们的目标是提供最优质的护理. 为此，我们征求像您这样的患者的反馈. You may be contacted by phone, email or text and asked to complete a confidential survey. 请花时间完成调查. Your feedback will help us know what we’re doing well and where we can improve.

Privacy Practices Patient Rights & Responsibilities Concerns About Your Care

Fast facts about your stay.

Support for Caregivers

We encourage patients to pick a key person to support them during their hospital stay. 你是否是主要的支持人员, 或者只是许多关心和支持你所爱的人中的一个, you can play an important role in making sure your loved one gets the safest and best care both here and beyond the hospital.

Patient and Family Care
我们参与以病人和家庭为中心的护理. We believe that family plays an important role in ensuring the health and well-being of patients of all ages. 我们的目标是在医疗保健从业者之间建立伙伴关系, patients and families that will lead to the best outcomes and enhance the delivery of safe, quality, efficient, effective, and timely care.

What to Know Before You Leave
Caregivers can help ensure the best outcome for their loved one after a hospital stay by getting the answers to these three questions:

医疗护理(家庭或机构)的下一步是什么, 随访与初级保健医生或物理治疗, etc.)? 帮助你所爱的人安排细节来实现这一目标——财务计划, transportation, scheduling, etc.
我所爱的人需要服用什么新药和旧药? 帮助你所爱的人了解细节——时机, dosing instructions, side effects, prescription refills, etc.
What health warning signs do I need to watch for and what do I do if they happen? Help your loved one by writing these symptoms down as well as the name and contact number to call.

如果你觉得你需要休息或帮助，向朋友和家人求助. And consult the resources listed here: National Alliance for Caregiving | Family Caregiver Alliance | Caregiver Action Network

Facts About Your Stay

ATM

For your convenience, an ATM is located on the first level of the hospital at the front entrance.

Bedside Shift Report

我们希望您在入住期间感到舒适和周到, so at each nursing shift change—about every 12 hours—your nurse will introduce your new nurse to you. The team will talk about your progress, medicine and tests scheduled for the day. Ask questions. 你参与得越多，你的护理就越好，越安全.

Bedside Technology

During your stay, you may see your doctors and nurses using computers or tablets. 这些工具通过提供全天候监控来帮助他们照顾您, a variety of resources and quick communication with the rest of your healthcare team. 如果你有任何问题，问你的医生或护士.

Cafeteria

Location: First Floor

Hours:

Breakfast: 7:30 to 9:30 a.m.

Lunch: 11:00 a.m. to 2:00 p.m.

Dinner: 5:00 to 6:00 p.m.

Closed at 2pm on weekends.

欢迎所有访客在自助餐厅用餐.

Calling Your Nurse

您的房间通过对讲系统与护理站相连. 要呼叫护士，请按位于床边的护士呼叫按钮. If you have any questions on how to use the call button, ask a staff member to show you.

Cellphones & Video

在您住院期间，您可能会看到您的护理团队成员使用手机. At Raleigh General Hospital, 我们的员工被允许使用手机进行与工作有关的活动, 比如与医生或其他护理团队成员沟通. 员工不得使用手机从事与工作无关的活动. There are many work related benefits of cellphones and other communication devices, including access to medical references, clinical tools and patient information.

Channel Listing for TV

2	Network West Virginia	26	C-SPAN	50	CNN
3	WSAZ – NBC	27	C-SPAN-2	51	Headline News
4	Local Government	28	QVC	52	CNBC
5	WOAY-ABC	29	HSN	53	MSNBC
6	WVVA - NBC	30	Lifetime	54	BBC America
7	WSWP-PBS	31	LMN	55	USA
8	WCHS-ABC	32	TruTV	56	FX
10	WVNS-DT-FOX	33	TBS	57	FXX
11	WVNS-CBS	34	TNT	58	A&E
14	WVAH-FOX	35	ESPN	59	History
15	WLFB-IND	36	ESPN2	60	Discovery
16	Jewelry Television	37	Fox Sports 1	61	TLC
17	EVINE Live	38	AT&T SportsNet	62	National Geographic
18	WVVA-DT-CW	42	INSP	63	Freeform
19	Leased Access	43	NBC Sports Network	64	Disney
20	Local Access	44	Golf Channel	65	Universal Kids
21	Leased Access	45	El Ray	66	Cartoon Network
22	Trinity Broadcasting Network	46	The Tennis Channel	67	Disney XD
23	EWTN	47	Fox Business	68	Animal Planet
25	The Weather Channel	48	Fox News	69	HGTV
70	Food Network	80	WE tv	90	GAC
71	Hallmark Channel	81	Travel Channel	91	Outdoor Channel
72	Hallmark Movies and Mysteries	82	Syfy	92	Nickelodeon
73	Investigation Discovery	83	I24 news	93	Nick Jr.
74	AMC	84	UP	94	TV Land
75	Turner Classic Movies	85	WGN America	95	Comedy Central
76	Bravo	86	GSN	96	Paramount Network
77	E!	87	Disney Junior	97	BET
78	OWN	88	AXSTV	98	MTV

Concerns About Your Care

Please speak with your nurse or nursing supervisor if you have any questions or concerns about your care. If your issue still is not resolved, then contact the hospital patient advocate. 您也有权向以下任一机构提出投诉:

West Virginia Department of Health & Human Resources
Office of Health Facility Licensure & Certification
408 Leon Sullivan Way
Charleston, WV 25301
304-558-0058

Office of Quality and Patient Safety
The Joint Commission
One Renaissance Blvd.
Oakbrook Terrace, IL 60181
Website: www.jointcommission.org，然后点击“报告患者安全事件”

Sometimes a healthcare choice can involve an ethical concern—such as a wish to refuse life-saving treatment or a disagreement over advance directives. Our medical ethics committee can help you and those who are here to support you make difficult decisions.

Electrical Appliances

For your safety, we reserve the right to inspect any electrical appliances brought into the hospital.

Fire Safety

我们不时进行消防演习. If you hear an alarm, stay where you are. 在真正的紧急情况下，医院工作人员会告诉你该怎么做.

Flowers

鲜花由个别花店送到病房. 请注意，重症监护室不允许送花.

Hearing Impaired

我们为聋人或听障人士提供服务. 如果你需要这些服务，请联系你的护士.

Hospital Safe for Valuables

Raleigh General Hospital takes all possible precautions to safeguard your property but disclaims responsibility for valuables surrendered to wrongful holder of identification slip and will not be responsible for any claim or loss. You may claim valuables with security by checking them in and signing an acknowledgement form.

Hourly Rounding

A nurse will visit you every hour during the day and every two hours at night to check on your comfort, help you change positions in bed, assist with trips to the bathroom, and make sure you can reach your phone, call light, and personal items easily.

Interpreters and Translation Services

为病人提供翻译服务. 请联系您的护士寻求帮助.

Lost and Found

im体育app下载的失物招领处由保安处理. 所有物品保存90天，然后丢弃. 如果你需要联系保安，请告诉你的护士.

Mail

Mail and email sent to our website are delivered to patients Monday through Friday by hospital volunteers. 鲜花可以由个人花店，工作人员或志愿者提供. 危重监护区不允许有鲜花.

出院后收到的邮件将转发到患者家中.

Medicines

Please do not bring any prescription or over-the-counter medicines to the hospital. 你在医院里吃的所有药都要开处方, 是医院工作人员给你的. 告诉你的医生你经常服用的药物. 如果你还需要，医院的工作人员会给你的.

Parking

im体育app下载为所有访客和病人提供免费停车场. 医院门前设有残疾人专用停车场, behind the hospital and any overflow and employee parking is off of Carriage Drive to the side of the hospital.

Pastoral Care

如果你想要牧师的精神关怀和安慰, 请让你的护士联系随叫随到的牧师. 你的亲人也可以在教堂里填写一张请求卡. A chaplain will address your concerns by the next business day after receiving the request. 礼拜堂一直为祈祷和冥想开放. 它位于一楼，在登记区附近.

Personal Belongings and Valuables

个人护理用品，如隐形眼镜, eyeglasses, hearing aids and dentures can be stored in your bedside stand when not in use. Please do not put them on your bed or food tray to help avoid them being lost or damaged. 把贵重物品如珠宝或现金留在家里, 或者把它们交给一个值得信赖的亲戚或朋友看管. If this is not an option, valuables may be locked up by Security at your request. Raleigh General Hospital cannot be responsible for replacing personal belongings.

Public Restrooms

For everyone’s health and safety, we ask visitors not to use patient restrooms. 公共厕所遍布整个医院. 让医院工作人员指引你到最近的医院.

Rapid Response Team

How to call rapid response:
1. 在床头电话上拨7，让接线员接MET小组.
2. 告诉接线员:你的名字，房间号，病人的名字和你的担忧.
3. The MET Team will be sent to your room.

Smoking

鉴于烟草使用对健康的严重危害, 我们已经选择成为一个100%无烟的校园. 在RGH物业内禁止吸烟或使用烟草制品, parking lots, associated buildings and vehicles. 病人和访客被要求不要在他们的医院访问期间吸烟.

If You Smoke or Use Tobacco
在医院期间，请不要出现尼古丁戒断症状. You can receive nicotine replacement therapy (NRT) or other appropriate support during your hospital visit. 请向你的护士询问更多的情况.

Telephone

All patient rooms have phones. If you are in a private room or bed A, your direct phone number is 304-256 + 4 + your room number.
To call bed B rooms on the 2nd floor dial 304-461-38 + last two digits of room number.
To call bed B rooms on the 4th floor dial 304-461-39 + last two digits of room number.

If you need to make a phone call, dial 9 + area code + the phone number you want to call. To reach your nurse, use your call button or call the nurse directly using the phone number listed on the whiteboard.

Calling from INSIDE the hospital? Dial the last four digits only

TV

Each patient room has a television. Please be considerate of others by keeping the volume down and turning off your TV at bedtime. 电视由床头枕头扬声器或侧轨控制. 听力受损人士可使用封闭式字幕. 如果你在使用电视方面有任何问题，可以询问工作人员.

Vending Machines

这里24小时供应饮料和小吃. Located on the first floor in the main lobby next to the cafeteria or outside the Emergency Room.

Visiting Hours

Visiting hours are subject to change. 在你住院期间，请向你的护士询问正式工作时间.

促进愈合和安全，限制感染, 有些单位可能会限制一次接待的访客人数.

General Hours: 6:00 a.m. to 9:00 p.m. Note: 病人有权选择接受家属探访, 朋友或其他个人在他们逗留期间的任何时间.
Pediatrics: 父母或其他成年赡养人员可以每天24小时居留.

Visiting Overnight
Overnight visitation with a patient must be coordinated with the charge nurse and/or nurse manager and is only permitted under certain circumstances.

Wifi

Patients and visitors may access wifi using Guest-Access from their smartphone or device.